Kensington - Bio Fireplace - Steel and Glass

Shipping Policy

Enjoy Free UK Delivery on Orders Over £199!

Enjoy free shipping on orders over £199 at Redlakecompany.co.uk! Most items qualify for free delivery, with shipping costs for Gloss Fire products calculated at checkout.

You can choose to have your order shipped with a variety of carriers, including DHL, UPS, Parcelforce, and DPD. However, we reserve the right to use a different courier if your parcel exceeds the size limits of the selected carrier.

Most orders placed before 3:00 PM are shipped the same day.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

International Shipping Policy

We do ship outside the UK. For detailed information contact us info@redlakecompany.co.uk

Returns Policy

"Love it or Return it Guarantee"

At Redlake, we want to ensure that you receive the product that’s perfect for you. We understand that choosing the right item can be challenging, and sometimes things look different once they’re in your home.

That’s why we offer a free 30-day, no-questions-asked return guarantee. If you’re not completely satisfied with your order, you can exchange it for any other product or simply return it for a full refund.

Contact us by live chat or email info@redlakecompany.co.uk and request the appropriate returns address. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.