All orders are processed within 1-3 business days, except for Gloss Fire fireplaces, delivery of which takes 4-6 weeks. Orders are not shipped or delivered on weekends or holidays. Please be assured that our team is working diligently to ensure your order reaches you in a timely manner.

New customers can unlock a 10% discount on their first order by sending a request to our email.

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

The quickest way to place an order - add products to your basket, and when you're ready to checkout, click the shopping basket icon at the top of the page. Please double check the spelling of your order details.

Contact us as a wholesale customer to take advantage of discounted prices and additional benefits. Please email INFO@REDLAKECOMPANY.CO.UK with the following information: business website or social media URL, сompany name and address, сontact number and Email. This information will be passed to the relevant department for review and we will get back to you as soon as possible.

Our fireplaces are very easy to use and does not require installation and can be installed by yourself. But if you have specific requirements and needs you can search for a registered installer on the HETAS website.

Yes, we install Prana ventilation systems.

Installation costs may vary depending on the wall thickness and the type of material, as these factors affect the complexity and time required for the job.

For a detailed quote or to discuss your specific requirements, please feel free to contact us at info@redlakecompany.co.uk — we’ll be happy to assist you.