Most orders are dispatched within 1–3 business days, with the exception of Gloss Fire fireplaces, which carry a delivery timeframe of 4–6 weeks. Orders are not dispatched or delivered on weekends or Bank Holidays.

The exact delivery timeline for your order will be clearly displayed during the checkout process. Please be assured that our team is working diligently to ensure your order reaches you as swiftly as possible.

Yes, we do. We are delighted to welcome new customers with a 10% introductory offer on their first order. To receive your code before finalizing your purchase, please reach out to our team at info@redlakecompany.co.uk.

The simplest way to place your order is directly through our website. Simply add your chosen items to your basket, and when you are ready, click the basket icon at the top of the page to proceed to our secure checkout.

Before completing your purchase, please kindly review your order and delivery details to ensure everything is correct.

As soon as your order is on its way, we will send you a dispatch confirmation email complete with your unique tracking link.

Please note: If the confirmation email does not appear in your main inbox, we kindly recommend checking your alternative mail folders.

If you are a trade or wholesale customer looking to take advantage of our discounted pricing and exclusive benefits, please contact us today.

Simply email info@redlakecompany.co.uk with the following information:

• Business website or social media URL
• Company name and registered address
• Contact number and email address

Your details will be forwarded to the relevant department for review, and a member of our team will get back to you as soon as possible.

Yes, we provide professional installation for monoblock air conditioners using advanced dust-free technology to ensure a clean and seamless process.

Please note that installation costs may vary based on wall thickness and material, as these factors determine the complexity and time required for the drilling process. For a tailored quote or to discuss your specific requirements, please contact our team at info@redlakecompany.co.uk — we will be delighted to assist you.

We carefully select our range from leading manufacturers who utilize advanced inverter compressors.

In specialized night or eco modes, these systems automatically reduce fan speed and compressor output, bringing the noise level down to an incredibly quiet 26 dBA. This creates a soft, gentle whisper of airflow that will not disturb your sleep.

Yes, we provide professional installation for decentralised ventilation systems using advanced dust-free technology.

Please note that installation costs may vary based on wall thickness and material, as these factors determine the complexity and time required for the drilling process. For a tailored quote or to discuss your specific requirements, please contact our team at info@redlakecompany.co.uk — we will be delighted to assist you.

Our products come with a 1 to 3-year warranty, depending on the specific manufacturer's service policy.

As part of our commitment to quality, we fully support our clients with both comprehensive warranty assistance and dedicated post-warranty servicing to ensure your climate or fireplace systems run smoothly for years to come.