Shipping policy
Shipping & Payment Policy
Enjoy Free UK Delivery on Orders Over £199!
Enjoy free shipping on orders over £199 at Redlakecompany.co.uk! Most items qualify for free delivery, with shipping costs for Gloss Fire products calculated at checkout.
You can choose to have your order shipped with a variety of carriers, including DHL, UPS, Parcelforce, and DPD. However, we reserve the right to use a different courier if your parcel exceeds the size limits of the selected carrier.
Most orders placed before 3:00 PM are shipped the same day.
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Shipment method |
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DHL, UPS, Palletforce |
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Estimated delivery time |
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Delivery within 1-3 working days |
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Shipping cost |
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From £199 - £0.00 |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
International Shipping Policy
We do ship outside the UK. For detailed information contact us info@redlakecompany.co.uk
Shipment methods:
DHL
Fast and reliable courier delivery by DHL across the UK and internationally.
Order tracking: Once your order has been shipped, you will receive an email with a DHL tracking number and a direct link to track your parcel online via the DHL tracking portal.
UPS
Reliable parcel delivery by UPS across the UK and internationally.
Order tracking: After dispatch, a confirmation email will be sent containing your UPS tracking number and a link to follow your shipment through the UPS tracking page.
Palletforce
Reliable pallet and large-item delivery service for bulky or oversized orders. Palletforce ensures safe and efficient transportation of heavy goods across the UK and internationally.
Order tracking: After dispatch, you will receive a confirmation email with your Palletforce tracking number and a link to follow your shipment online via the Palletforce tracking page.
DPD
Fast and reliable courier delivery service by DPD across the UK and Europe. DPD provides precise delivery windows and real-time parcel tracking.
Order tracking: Once your order has been dispatched, you will receive a confirmation email with your DPD tracking number and a direct link to track your parcel online via the DPD tracking portal.
Payment methods:
Credit Card
Secure online payment using Visa, Mastercard, or other major credit cards. All transactions are encrypted and processed safely through our payment gateway.
Payment confirmation: You will receive an order confirmation email immediately after the payment is successfully completed.
Shop Pay
Fast and secure checkout powered by Shopify. You can pay in full immediately or choose interest-free installment payments (where available). Shop Pay saves your details for faster future purchases.
Payment confirmation: A confirmation email is sent once the transaction is processed through Shop Pay.
Klarna
Flexible payment option allowing you to pay later or split your purchase into installments. Klarna provides a smooth checkout experience and payment reminders via email.
Payment confirmation: You’ll receive an email from Klarna with payment instructions and due dates after completing your order.
Google Pay
Quick and secure checkout with Google Pay. Use your saved cards and billing information from your Google account to complete your purchase in just one tap — no need to re-enter payment details.
Payment confirmation: Once your payment is approved, you’ll receive an order confirmation email from our store and a transaction receipt from Google Pay.
Apple Pay
Fast, private, and secure checkout using Apple Pay. Complete your purchase in seconds with Face ID or Touch ID — no need to manually enter card or billing details. Available for customers using compatible Apple devices.
Payment confirmation: Once your transaction is authorized, you will receive an order confirmation email from our store and a payment receipt from Apple Pay.