Cocoon Fires 2.0 Burner for Bio Fireplaces

Shipping Policy

Free UK Delivery on Orders Above £199!

Redlakecompany.co.uk offers free shipping on orders above £199.
Free delivery applies to most items over £199, excluding those from the Gloss Fire brand (shipping charges will be calculated and displayed at checkout).

You can choose to get your order shipped with a variety of different shipping companies; Parcelforce, UPS, and Dachser, etc. But we reserve the right to change for a different courier if your parcel is too large for the chosen courier.

Most orders placed before 3pm will be shipped the same day.

All customs and taxes are included in the total price of the order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

International Shipping Policy

We do ship outside the UK. For detailed information contact us info@redlakecompany.co.uk

Returns Policy

"Love it or Return it Guarantee"

At Redlake, we want to ensure that you receive the product that’s perfect for you. We understand that choosing the right item can be challenging, and sometimes things look different once they’re in your home.

That’s why we offer a free 30-day, no-questions-asked return guarantee. If you’re not completely satisfied with your order, you can exchange it for any other product or simply return it for a full refund.

Contact us by live chat or email info@redlakecompany.co.uk and request the appropriate returns address. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.